FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days within the US and 10–25 business days internationally. See our Shipping Policy for details.

How do I track my order?

Once your order ships, we'll email you a tracking number. Allow 2–5 business days for tracking to update.

Why might my items arrive separately?

We work with multiple suppliers to offer the widest selection. If you order several items, they may ship from different warehouses and arrive at different times.

What is your return policy?

We accept returns within 30 days of delivery on unused items in original packaging. See our Refund & Return Policy.

What if my item is damaged or defective?

Contact us within 7 days of delivery with photos at info@999retail.com and we'll arrange a replacement or full refund.

Is my payment information secure?

Yes. All payments are processed through secure, PCI-compliant providers. We never store your full card details.

Do you charge customs or duties?

Any customs fees or duties are the responsibility of the customer and are not included in our prices.

How can I contact you?

Email us anytime at info@999retail.com or call 800-590-9023, Monday–Friday 9 AM–5 PM ET.